Our Motor Home jacks wouldn't retract as we were starting to leave for the winter. I'd never been to Millers before, but thought they might help. Russ said he'd try to see what he could do, and we couldn't have asked for better service. He came to our house in below freezing weather with more than six inches of snow on the ground in which to crawl. He spent more than six hours over two days, talked at length with Fleetwood, and finally removed the front jacks in darkness after working hours when he couldn't get both up electronically. We could not have asked for better service and he certainly went above and beyond overall. The service charges were less than I expected, just to make things better. Fabulous service!